Return & Refund Policy

Last Updated: 30-04-2026

At Fireefly.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return if:

• The item is unused, undamaged, and in original packaging
• The return request is raised within 7 days of delivery
• The product is defective, damaged, or incorrect

Note: Certain items may not be eligible for return (see Section 6).

2. Return Process

To initiate a return:

1. Contact our support team at info@fireefly.com
2. Provide your order ID and reason for return
3. Our team will verify and provide return instructions

Do not send products back without confirmation.

3. Return Pickup

• We will arrange a pickup where available
• In some cases, you may need to self-ship the product
• Ensure proper packaging to avoid damage during return transit

4. Refund Policy

Once your return is received and inspected:

• Refund will be approved or rejected
• Approved refunds will be processed within 5–7 business days
• Amount will be credited to the original payment method

5. Replacement Policy

If you received:

• A damaged product
• A defective item
• A wrong product

You are eligible for a free replacement (subject to stock availability).

6. Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products (not due to our fault)
• Items without original packaging
• Products marked as non-returnable on the product page
• Personal use items (if applicable)

7. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your bank/payment provider
• If still unresolved, contact us

8. Cancellation Policy

• Orders can be canceled before shipment
• Once shipped, cancellation is not possible

9. Shipping Charges

• Free returns for damaged/incorrect items
• For other returns, shipping charges may apply

10. Contact Us

For any return or refund-related queries:

Fireefly Support Team
? Email: info@fireefly.com

Important Note

Fireefly reserves the right to:

• Refuse returns that do not meet our policy
• Update this policy at any time without prior notice